Warranty Lookup

Sony warranty lookup.

Sony provides a standard 1-year limited warranty on Xperia phones, laptops, and consumer electronics.

Find your Sony serial number on a label on the device, inside the original box, or in Settings > About on Xperia phones.

About Sony Warranty

Sony provides a 1-year limited warranty on most consumer electronics including Xperia phones, PlayStation hardware, and audio products. The warranty covers manufacturing defects and hardware failures under normal use conditions.

What Sony Warranty Covers

Sony's limited warranty covers defects in components and workmanship. It excludes accidental damage, physical impact, liquid damage beyond rated resistance, unauthorized modifications, and normal battery degradation. Sony does not offer a universal accidental damage add-on for all product categories.

How to Find Your Sony Serial Number

On Xperia phones: Settings > About phone > Status. For other Sony products, the serial number is on a label on the device or inside the original packaging. Sony TVs and audio products list the serial on the back panel or underside label.

When Your Sony Warranty Expires

After expiry, Sony authorized service centers provide out-of-warranty repair. Sony's service network is strong in the US, Europe, and Asia. For Xperia phones in particular, finding parts can be challenging after discontinuation — Sony's own service centers are often the best option.

Extended Coverage

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FAQ

Frequently Asked Questions

Where is the Sony serial number?

On Xperia phones: Settings > About phone > Status. For audio products and TVs, the serial is on the back panel label or underside sticker. It is also on the original product box.

How long is the Sony warranty?

Sony provides a 1-year limited warranty on most consumer electronics including Xperia phones, PlayStation, and audio products. Duration may vary by product category and region.

Is Sony warranty international?

Sony warranty coverage varies by region. Products purchased in one country may not be covered by warranty service in another. Sony recommends verifying coverage with the local Sony service center before traveling.

Does Sony warranty cover PlayStation hardware?

Yes. PlayStation consoles and controllers carry Sony's standard 1-year limited hardware warranty. Software and online service issues are not covered. Extended coverage is available through PlayStation's protection plan in some regions.

Can I get Sony service for an out-of-warranty Xperia phone?

Yes. Sony service centers provide paid out-of-warranty repair for Xperia phones. Parts availability depends on the model age. Older or discontinued Xperia models may have limited repair options at third-party shops.

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